Become a Patient Family Advisor
Become a Patient Family Advisor and share your valuable insights and first-hand knowledge of how services impact patients. You will help us meet the needs and priorities of our patients, families and community. Contact Bonnie Nicholas for more information at (807) 684-7322 or PFCC@tbh.net.
February 21, 2018
As an academic health sciences centre (teaching hospital) Thunder Bay Regional Health Sciences Centre has a mission to advance world-class Patient and Family Centred Care in academic, research-based acute care environment. Services are provided for people of Northwestern Ontario, a geographical area the size of France. We recognize the importance of partnering with our patients and families to meet the needs and priorities of our community.
A Patient Family Advisor is...
A patient or patient’s family member that has experienced care within the past two years who are:
- Understanding and supportive of Patient and Family Centred Care
- Willing to share insights, ideas and experiences in ways others can learn
- Committed and trustworthy
- Comfortable speaking in a group and interact well with others
- Focused on improving care experiences for others
- A good listener who respects the perspectives of others
- Able to keep patient and organizational information confidential
Patient Family Advisor Role
Patient Family Advisors share their valuable insights and first-hand knowledge of how services impact patients. Patient Family Advisors help us meet the needs and priorities of our patients, families and community.
Patient Family Advisors have direct input and influence the policies, programs and practices that shape the care and services that people receive at Thunder Bay Regional Health Sciences Centre.
Effective Patient Family Advisors...
- Believe that your health experiences or your family members’ will make a difference for others
- Have good listening and communication skills
- Has an open mind and positive approach
- Want to find solutions
One Patient Family Advisor recently described the role:
“I have been a patient a family advisor for seven years at Thunder Bay Regional Health Sciences Centre. I am a very pro-active patient and a strong advocate for my family.
“Patient and Family centered care is a corner stone in how our hospital operates. We are advanced far ahead of many other hospitals in Canada in this very important area and we are better because of it. I have been on many committees over the years in different departments so I have an inside view into the operational aspect and what goes on in the back ground that most patients do not see. Having that voice of a patient or family/support member at the table brings a different prospective.
“I have gone through three different cancer experiences since 2008. I can bring an unique patient view point, suggestions, concerns and a physical presence of why you are all here working in the multiple occupations that it takes to get a cancer patient taken care of.
“This process is a TEAM effort so working together is a must and so important for the patient. Whether it is the doctors, nurses, lab and DI services, pharmacy, tech support, management, clerical, support services, and even the cleaning staff etc. all play a role.”
We are currently recruiting Patient Family Advsiors to work with the following areas: Paediatrics, Women and Children's Program, and Indigenous Health
If you are interested in becoming a Patient Family Advisor, please contact:
Patient Family Centred Care Lead at Thunder Bay Regional Health Sciences Centre
Telephone: (807) 684-7322