Making a Positive Impact
Jeannie Faubert feels that being a Patient Family Advisor (PFA) at Thunder Bay Regional Health Sciences Centre is a very positive experience by helping make a difference in patient satisfaction.
April 29, 2017
Back in 2014, Jeannie Faubert, a retired school teacher, married with two daughters aged 20 and 23, was looking for a way to be a part of a positive initiative.
After reading that Thunder Bay Regional Health Sciences Centre was a leader in the country in regards to Patient and Family Centered Care and that the hospital personnel thoroughly embraced the concept, Jeannie became a volunteer Patient Family Advisor (PFA).
Jeannie currently volunteers as a PFA at the local level here at TBRHSC and as a member of the provincial Patient and Family Advisory Council for Cancer Care Ontario. She enjoys her involvement being able to offer both a patient and a family member perspective.
In addition to being a PFA, Jeannie has taken additional Patient Experience training which enables her to survey patients in the Emergency Department. These surveys help TBRHSC understand the patients’ experiences during their visit to the Emergency Department. The information from the surveys is used to make improvements in the department, thereby improving the patient experience.
She thinks the employees are doing a great job caring for the patients.
As a PFA at TBRHSC, Jeannie participates on numerous councils, working groups and hiring panels. She has travelled to Toronto and New York to represent the voice of the PFAs from TBRHSC and has also presented at the first Patient Advisor Summit.
Jeannie feels that being a PFA is a very positive experience in that one can help make a difference in patient satisfaction.
Patient and Family Advisors are the “Stars” of Patient and Family Centred Care at TBRHSC.